Home Winterproofing Program (HWP) COVID-19 Update

The Home Winterproofing program has been suspended until Feb. 10 for all of Ontario, whereby, in-home energy audits will no longer be permitted in the home until another update has been communicated. Enbridge Gas continues to ensure that the health and safety of our employees, customers and business partners continue to be our number one priority.

  • Our delivery agents will be contacting you to reschedule your appointment to a later date to ensure full completion of the program.
  • If you have any questions, please reach out to your delivery agent and they will be able to assist you in answering your questions.

Frequently Asked Questions

How will I have my audit or retrofit work re-booked?

The delivery agent who is working on your file will call to re-book your assessment. Alternatively, you can reach out to your delivery agent directly to reschedule. The scheduling / rescheduling of energy audits is currently taking place during the suspension and all future appointments will be booked to a time after the suspension is lifted.

What happens if the program is suspended again?

Enbridge Gas will follow the same process as before where your delivery agent will contact you to let you know the program is on hold until further notice and that you will be contacted for re-booking once the suspension has lifted.

If you hear of the suspension prior to your delivery agent calling you, please call them to reschedule your audit at a later date.

Please continue to visit the Enbridge Gas website for the most recent updates (enbridgesmartsavings.com).