Consumer Protection Against Door to Door Sales People
At Enbridge Gas Distribution we do not employ or endorse door-to-door salespeople. Only Enbridge Approved Registered Energy Advisors are authorized by Enbridge to facilitate a rebate on the customer’s behalf through the Home Energy Conservation Program.
If you have any concerns about people showing up at your door representing themselves as being from Enbridge Gas, or feel like you have been misled, please visit the websites listed below and file a formal complaint about the company in question.
1. Visit https://www.ontario.ca/page/consumer-protection-ontario and learn more about your rights as a consumer.
2. To lodge a formal complaint against the company under the BBB: https://www.bbb.org/howtocomplain/
All Enbridge Representatives Wear a Visible Identification Card
Any Enbridge representative that comes to your door will be carrying an ID card that is visible and displays the Enbridge logo, the representative's name, their photo and their company’s name. If a person claims to be from Enbridge but cannot produce valid ID:
- Do not allow them into your home
- Do not provide any natural gas billing information (an Enbridge representative will never ask to see your bill)
- Do not sign any document presented to you
- You can also contact us for more information
Beware of False Claims
Any person or organization claiming to represent Enbridge must have our consent. If at any time you suspect that someone may be misrepresenting themselves as an Enbridge representative, please contact our Ombudsman's office at 1-866-817-6836 or firstname.lastname@example.org.
Know Your Rights
The Ontario Ministry of Government and Consumer Services enforces the Ontario Consumer Protection Act, 2002. To learn more about door to door sales and consumer rights, visit Consumer Protection Ontario.
The Ontario Energy Board (OEB) introduced new consumer protection rules effective January 1, 2017 regarding retail energy contracts (natural gas and/or electricity) and how energy retailers deal with residential and small business customers. The rules include banning contracting with consumers at home. Learn more about energy contracts from the OEB.