Home Efficiency Rebate

COVID-19 Update

The Home Efficiency Rebate (HER) program has been suspended up to and including May 20th, 2021 whereby, in-home energy audits will no longer be permitted in the home until another update has been communicated. Enbridge Gas continues to ensure that the health and safety of our employees, customers and business partners are our number one priority.

  • For customers who are interested in participating in the HER program, we ask that you reach out to you Service Organization and provide your contact information. Customers are encouraged to book/reschedule their appointment during this time for a future date (i.e. after the suspension date)
  • For customers who have completed an initial energy audit as part of the HER program, and are approaching the end of the 120 days, Enbridge Gas will be honoring extension requests with no penalty. Please contact your Service Organization for more information.
  • If you have your final energy audit scheduled in the coming days/weeks for the HER program, Enbridge Gas has suspended all in-home energy audits, and customers will be notified by their Service Organization to formally cancel the appointment and to determine the best way to contact you / reschedule the appointment to a time after the suspension has been lifted.
  • If you have recently completed your final energy audit as part of the HER program, Enbridge Gas is awaiting your application from the Service Organization and will continue to process customer rebates as they are received.

Frequently Asked Questions

How will I have my assessment re-booked?

The service organization who is working on your file will call to rebook your assessment. Alternatively, you can reach out to your service organization directly to rebook. The scheduling / rescheduling of energy audits is currently taking place during the suspension and all future appointments will be booked to a time after the suspension is lifted.


What if I cannot get installers in my home in time?

During the ongoing COVID-19 pandemic, Enbridge Gas understands that it may be challenging to secure installers and equipment in a timely fashion to complete the program. If you feel you require more time than the 120-day program rule, please speak to your service organization and request an extension. There will be no penalties to homeowners for not completing the offer within the allotted 120-day period.


What safety precautions will the Energy Advisors take?

Service organizations are advised to follow public health guidelines set out by the Ontario Government (including Ontario Public Health) which include all physical distancing, personal protective equipment (PPE) and sanitization precautions.

Enbridge Gas is providing COVID-19 guidelines to service organizations to consider which include the following:

  • Ensure all PPE required is on-hand before entering a home: gloves, masks, hand sanitizer, disinfectant wipes and waste bags to dispose of used gloves and masks.
  • Coordinate a COVID-19 pre-booking questionnaire to ensure no one in the home has been exposed to the virus or has symptoms of COVID-19.
  • Ensure, where possible, only one family member is in the home during the assessment.
  • Stay at least six feet (two metres) away from the client.
  • Handle all paperwork electronically whenever possible.

It will be up to each service organization to enforce these safety precautions with their own Energy Advisors/employees. If you feel that an Energy Advisor is not following safety protocols, you reserve the right to ask them to do so.


What if I have to cancel/re-book my appointment with short notice?

Due to the ongoing COVID-19 pandemic, Enbridge Gas and our service organizations will accommodate last minute cancellations and re-bookings if there are safety concerns (Example: someone has been exposed to the virus or has had flu-like symptoms recently).


What if the Energy Advisor looks unwell and I feel unsafe with him/her in my home?

Your health and safety are our top priority. If an Energy Advisor appears to have flu-like symptoms you can ask him/her to leave and re-book the audit with your service organization.


What if I am not comfortable booking an audit within the 120-day rule?

You can prolong your audit until a much later date until you feel safe having someone in your home without compromising your ability to participate in the program. There will be no penalties to homeowners for not completing the offer within the allotted 120-day period.


What if I want to participate but cannot afford to do upgrades at the moment?

Enbridge Gas encourages you to speak with your Energy Advisor and request an extension past the 120-day program rule. When you feel you are ready to commence with the upgrades, please contact your Energy Advisor to book your final energy audit.


What happens if the program is suspended again?

Enbridge Gas will follow the same process as before where your service organization will contact you to let you know the program is on hold until further notice and that you will be contacted for re-booking once the suspension has lifted.

If you hear of the suspension prior to your service organization calling you, please call them to reschedule your audit at a later date.

Please continue to visit the Enbridge Gas website for the most recent updates (enbridgesmartsavings.com).


How will the Energy Advisor collect documents?

All documents will be collected electronically where possible and/or we request that you leave documents on a flat surface so the Energy Advisor can take a photograph (i.e. a kitchen counter or table).

For documents that require a signature, we ask that you use your own pen and ensure the Energy Advisor leaves them on a flat surface where they can be signed at a safe distance.