Frequently asked questions
Why is Enbridge Gas offering this program?
We offer a range of energy conservation programs that help Ontarians save energy and money. By helping you reduce energy use, we’re not only doing our part in the fight against climate change, but helping to keep natural gas affordable for all with less wear-and-tear on our infrastructure.
Why do I need to complete two upgrades?
Your home works as a system. To improve its energy efficiency, it’s important to understand that all parts work together and affect each other’s performance. For example, without proper air sealing, even new insulation will let air escape.
Why do you work with a service organization to deliver this program?
We work with trusted service organizations across Ontario to deliver this program. Their representatives are professionally trained to work with you to complete the home energy assessments and are available every step of the way to answer any questions.
I need to replace my furnace right away—how soon can I book an assessment?
We understand that furnace replacements require immediate attention. Most of our service organizations offer next-day appointments to prioritize urgent energy assessments. As many service organizations work closely with contractors, we also recommend asking your HVAC contractor to directly refer you to a few registered energy advisors.
Do I need to hire a contractor to complete the work?
Some upgrades, such as air sealing, can be done quickly and easily with a little research and guidance. However, bigger upgrades, such as replacing a furnace, water heater or boiler must be done by a licensed HVAC contractor. Be sure to ask for credentials and check reviews when choosing a contractor.
Are the registered energy advisors from Enbridge Gas?
While Enbridge Gas oversees the program and provides the rebates, we work with service organizations across Ontario to deliver this program in each region. These organizations conduct the home energy assessments and are there to lead you through every step of the program.
I’ve already started my renovation—can I still get rebates?
No, this program is designed to provide custom advice and recommendations on your upgrades, so you must complete an initial home energy assessment before starting any renovation work. Any upgrades that have been completed prior to the home energy assessment are not eligible to apply for the Home Efficiency Rebate.
Do I have to pay for the home energy assessment?
While customers are responsible for covering the upfront cost of the initial and final home energy assessments, $550 will be reimbursed with your final rebate cheque if your initial energy assessment was completed on June 3, 2021 or later.
Can I participate in both the Home Efficiency Rebate and the Canada Greener Homes Grant?
Yes, homeowners can participate in both programs but cannot receive duplicate rebates for the same qualifying energy efficiency improvements and energy assessments. For further clarity, you cannot apply for rebates for the same home energy assessment costs, heating system, water heating system, insulation upgrades, air sealing or the same windows or doors. Rebate stacking is not permitted with the Home Efficiency Rebate. The Canada Greener Homes grant is a federal offer and is not associated with Enbridge Gas.