Home Efficiency Rebate (HER) program COVID-19 update

The Home Efficiency Rebate (HER) program has been suspended until Feb. 10 for all of Ontario, whereby, in-home energy audits will no longer be permitted in the home until another update has been communicated. Enbridge Gas continues to ensure that the health and safety of our employees, customers and business partners continue to be our number one priority.

  1. For customers who are interested in participating in the HER program, we ask that you reach out to you Service Organization and provide your contact information. Customers are encouraged to book/reschedule their appointment during this time for a future date (i.e. after the suspension dates).
  2. For customers who have completed an initial energy audit as part of the HER program, and are approaching the end of the 120 days, Enbridge Gas will be honoring extension requests with no penalty. Please contact your Service Organization for more information.
  3. If you have your final energy audit scheduled in the coming days/weeks for the HER program, Enbridge Gas has suspended all in-home energy audits, and customers will be notified by their Service Organization to formally cancel the appointment and to determine the best way to contact you / reschedule the appointment to a time after the suspension has been lifted.
  4. If you have recently completed your final energy audit as part of the HER program, Enbridge Gas is awaiting your application from the Service Organization and will continue to process customer rebates as they are received.

Frequently Asked Questions

How will I have my assessment re-booked?

The service organization who is working on your file will call to rebook your assessment. Alternatively, you can reach out to your service organization directly to rebook. The scheduling / rescheduling of energy audits is currently taking place during the suspension and all future appointments will be booked to a time after the suspension is lifted.

What if I cannot get installers in my home in time?

During the ongoing COVID-19 pandemic, Enbridge Gas understands that it may be challenging to secure installers and equipment in a timely fashion to complete the program. If you feel you require more time than the 120-day program rule, please speak to your service organization and request an extension. There will be no penalties to homeowners for not completing the offer within the allotted 120-day period.

What if I want to participate but cannot afford to do upgrades at the moment?

Enbridge Gas encourages you to speak with your Energy Advisor and request an extension past the 120-day program rule. When you feel you are ready to commence with the upgrades, please contact your Energy Advisor to book your final energy audit.

What happens if the program is suspended again?

Enbridge Gas will follow the same process as before where your service organization will contact you to let you know the program is on hold until further notice and that you will be contacted for re-booking once the suspension has lifted.

If you hear of the suspension prior to your service organization calling you, please call them to reschedule your audit at a later date.

Please continue to visit the Enbridge Gas website for the most recent updates (enbridgesmartsavings.com).